Frequently Asked Questions

  • Clinivex accepts orders placed via our email or phone. To place an order, we require a purchase order, which includes a purchase order number (if applicable), shipping and billing addresses and method of shipment preferred. When placing an order, please include:  (1) the catalog number (2) the name of the product (3) the number of units. The Terms and Conditions of this "Ordering Instructions and Conditions of Sale" shall become a part of your purchase order and, unless otherwise agreed in writing, any inconsistent terms/conditions in your purchase order shall be null and void. The Customer Services team will be pleased to help with any inquiries regarding your orders.

  • You can set up an account by placing a website order and completing the associated fields. You may also contact us by email with information about your company/organization such as website, company size, company history, etc.

  • We do have a Pricing and Payment Terms which is listed on the page. Terms and Conditions The prices and product specifications in the Clinivex catalog are subject to change without notice. Administrative handling fees and/or special packaging fees may apply to orders with special requirements. Net payment is required within thirty (30) days from the date of invoice unless otherwise stated. All orders are FOB Round Rock. Clinivex reserves the right to require prepayment for export shipments or to deny credit to any person. All payments must be in U.S. dollars($).

  • We do have a return policy, which is listed on the Terms and Conditions page. Terms and Conditions Analytical reference standards are not returnable with the exception of defective goods or shipments made in error by Clinivex Enterprises Inc. We cannot accept returns without prior authorization.

    Your enquiries are always welcome. If you have any questions regarding on-line ordering or any product ordering information, please contact Customer Services at [email protected] or call +1 (877)-861-1996.